Resident Services Agent (Contract) - Victoria


Reporting to the Resident Services Manager this role supports our rental office within Victoria, which provides administrative and rental services for our the Q and Capital Park properties, which include: 190 residential units, 2 commercial and 2 retail.


This is a term contract for approximately 14 months.  

Work Hours

The regular work schedule will be based on a 40-hour work week, requiring to work on Saturday and month-ends.

Administrative Duties

  • Attend to the ongoing rental of vacant suites, processing suite rental applications, completing credit checks and other reference checks, completing and administering tenancy agreements
  • Co-ordinate move in and move out of residents of the building, conducting move in/out inspections
  • Ongoing liaison with contractors and other suppliers, assist in coordinating their on-site visits and to ensure that all contractors’ performance (work and customer service) meet Concert’s standards
  • Attend to the ongoing rental of vacant suites:
  • Process suite rental applications
  • Complete credit checks and other reference checks
  • Complete and administer tenancy agreements
  • Utilize Yardi Voyager System for purposes of keeping accurate system records
  • Provide positive customer relations with the residents and dealing promptly and professionally with resident concerns
  • Collect rental and other income as due from tenants and carry out the associated prescribed banking procedures in a timely manner
  • Issue late payment notices, eviction notices and other necessary collection procedures
  • Assist with resident tenancy violations
  • Answering the telephone and email, filing and other related office duties

Knowledge and Skills

  • Basic knowledge of governing legislation such as: Residential Tenancy ActHuman Rights Code; Personal Information Protection Act of British Columbia
  • Excellent oral and written communication skills
  • Good working knowledge of computer applications such as Microsoft Office (Excel, Word, Outlook)
  • Positive attitude with a willingness to grow and learn
  • Ability to multi-task and meet deadlines
  • Experience with Yardi Voyager is an asset

This is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this position.

If you are interested in this role and have the necessary qualifications, please kindly forward your resume in PDF or MS Word format quoting the name of the position in the subject line to:

Please be advised that only qualified, short-listed candidates will be contacted.

Thank you for your interest in Concert.

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