Concert’s COVID-19 Response Updates

On Mar 18, 2020 under Corporate Announcements

At Concert, the health and safety of our employees, residents, tenants and vendors and partners remains our number one priority. Please see ongoing updates below. 

 

EMPLOYEES 

 

Concert’s Vancouver, Toronto and Brampton offices are closedand non-essential staff are working remotely. During this time our employees are doing their utmost best to continue operations and to deliver high quality service to our customers and residents

Some essential employees continue to work at Tapestry and Property Management locations. Both lines of business have implemented operational measures to protect employees, residents and tenants, and will continue to regularly monitor the situation and adjust protective measures accordingly.

RESIDENTIAL TENANTS 

Property Management staff continue to operate at property locations, but behind closed doors. Residents in our residential properties can reach our staff via email and phone, and service requests will be addressed on a prioritized basis. All amenity spaces have been closed until further notice, and all suite tours have been postponed.

 

COMMERCIAL TENANTS

 

Property Management staff continue to operate at commercial property locations and are available to respond to priority and emergency situations. Tenants in our commercial properties can reach our staff via email and phone, and service requests will be addressed on a prioritized basis. Visitor signage has been posted at all entrances advising anyone entering the building who may be sick that they should not come into the building.

 

TAPESTRY ACTIVE AGING COMMUNITIES 

 

Tapestry has continued to enforce restricted access and increased cleaning policies at all Tapestry communities. After the Ontario government announced a state of emergency on March 17, Tapestry at Village Gate West immediately increased mitigation measures at all sites. Residents aged 70 or over, or those who are immune compromised, are asked to stay in their suites for 14 days.

 

Tapestry has closed gym, pool, library, theatre and restaurant offerings (note: the restaurantswill continue to offer to-go and suite-delivery service)All Tapestry locations have implemented these changes. 

 

Please see the following blog post from Tapestry on Acting with Urgency and Decisiveness to Protect Tapestry Against COVID-19. 

 

VENDORS 

 

If possible, please send PDF copies of invoices (one invoice per PDF file) to the payables inbox at payables@concertproperties.com (and any Development invoices will be routed to the Development Finance team from there). Most of our Accounts Payable processing will be done remotely as collecting and processing mail is becoming more challenging.

 

Please note that the process of making payments may be slower than normal as we have had to alter our processes to accommodate remote work.  

 

We will be making every effort to meet our payment obligations in a timely manner.

 

Please don’t hesitate to reach out to us by email, phone or Skype if you have any questions about working with us and thank you for your continued support during this challenging time.

 

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