We’re here to help

Our team are prompt, polite and reliable, and will work hard to resolve your warranty requests in a timely manner.

To submit a service request, please complete the form below, with as much detail as possible.

Make a Service Request

Emergency Contacts

In an emergency situation, on Monday to Friday between 8:00am and 4:30pm please contact your Resident Caretaker. If you are within your suite warranty period, please follow up with a call to Concert Customer Service at 604.685.9875 to open a warranty service request.

For after-hours emergencies on evenings, weekends and holidays, please call the Property Manager emergency number for your building. If you are within your suite warranty period, please follow up with a call on the next working day to Concert Customer Service at 604.685.9875 to open a warranty service request.